J.B. Robinson Jewelers in Westland, MI Open now

Reviews about J.B. Robinson Jewelers

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  August 26, 2020, by Amanda Hanley
  I wish I could have given no stars. After bringing my ring in 4 months ago for a routine cleaning I finally have it back.. Not my original wedding ring, as they destroyed that while "repairing" a loose diamond they found. They lied multiple times about how the replacement ring they found for me was lost, and then the second replacement ring was taking a couple months to get ready. When I finally got it back, it isn't soldered together like they were. Very rude staff, customer service hung up on us when asking to speak to a supervisor. Agent handling the case wouldn't return our phone calls. And worse of all, I'll never have back my original wedding ring.. Very heart breaking and disappointing, no apologies, no compensation. DO NOT RECOMMEND THIS JEWELER!!!